WD remains silent on self clearing SanDisk SSD questions

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Western Digital’s public relations supervisor responds

Eleven days in the past, we despatched these requests to Western Digital’s public relations summit and publicly printed them ,

We obtained a response from Robin Schultz, head of public relations at Western Digital, however nothing modified concerning the corporate’s place. Schultz repeatedly refused to reply any of our questions. His assertion additionally does not embody an acknowledgment of the issue and no specific timeline for an efficient response.

The one operate we’re printing Western Digital’s declare is to see it for your self:

In gentle of present experiences of points with specific Western Digital Transportable SSD merchandise, we wish to guarantee our valued clients that we’re taking all crucial steps to deal with any points related to the product. We understand the significance of our merchandise to our clients and take these factors very critically. We’re going by means of a complete walkthrough to get a primary understanding of the problems.

Upon receiving the assertion, we requested Schultz 3 instances whether or not or not Western Digital would reply our questions. He prevented it each time. He additionally did not take into consideration when the corporate would share its findings, if ever.

There AND A potential lawsuit Western Digital is lastly talking however isn’t saying something: the corporate has merely been sued. AS Check in California resident Nathan Crum has reportedly filed a potential class motion lawsuit citing breach of contract, fraud and unfair enterprise practices, amongst a lot of totally different complaints. Krum is suing the SanDisk Hiya Drive and damages for any misplaced info. It is possible for you to to be taught the complete evaluation behind this story.

I can not purchase any Western Digital or SanDisk merchandise anytime shortly.

Western Digital PR Response: Lack of transparency and accountability

Not way back, Robin Schultz, Head of PR for Western Digital, made an announcement in response to questions raised about specific Western Digital transportable SSD merchandise. Nevertheless, this assertion gives little reassurance or legibility for patrons. Schultz declined to reply any questions and didn’t present a timeline for resolving the present points. Sadly, Western Digital’s response reveals a scarcity of transparency and accountability.

Western Digital claims

Western Digital’s assertion, which we share for our readers’ reference, underscores that the corporate is devoted to addressing product-related factors. They acknowledge the significance of their merchandise to clients and state that they’re conducting a radical analysis to realize a primary understanding of the reported opinions.

lack of communication and accountability

Regardless of receiving a response from Western Digital, it is disappointing to see the corporate’s place stay unchanged. When he was pressed for extra info, Schultz repeatedly deflected our questions and didn’t point out when, if ever, the corporate would share its findings. This lack of communication and accountability raises questions on Western Digital’s dedication to resolving purchaser’s factors.

attainable authorizing implication

One potential trigger for Western Digital to reply, with out addressing the problems instantly, may very well be the submitting of a potential class motion lawsuit in opposition to the corporate. California resident Nathan Crum is suing Western Digital, citing quite a few claims together with breach of contract, fraud and unfair enterprise practices. The lawsuit not solely lies with the SanDisk HiDrive however can also be in search of damages for any knowledge loss it could have induced. The complete critique may very well be discovered on the again of this textual content material.

conclusion

Western Digital’s PR division’s response to questions raised about their transportable SSD merchandise leaves rather a lot to be desired. Lack of transparency, accountability and refusal to take care of particular requests elevate questions concerning the firm’s dedication to making sure purchaser satisfaction. As well as, submitting a category motion lawsuit highlights the potential licensing ramifications Western Digital might face. Potential clients, like myself, might imagine twice about buying Western Digital or SanDisk merchandise till these factors are correctly addressed.

inquiries to ask

1. What questions had been despatched to Western Digital’s public relations supervisor?

The exact questions despatched to Western Digital’s public relations supervisor weren’t disclosed.

2. Has Western Digital addressed the problems raised concerning its merchandising?

No, Western Digital’s response didn’t present any factual information or acknowledgment of the views raised. He reaffirmed his dedication to addressing product-related factors solely.

3. Did Western Digital present a timeline for the factors determination?

No, Western Digital’s response doesn’t embody any specific time-frame to deal with the reported points. The corporate’s public relations supervisor averted any questions concerning the timing.

4. What approved movement was made in opposition to Western Digital?

California resident Nathan Crum has filed a potential lawsuit in opposition to Western Digital. The lawsuit consists of allegations of breach of contract, fraud and unfair enterprise practices, and seeks compensation for any knowledge loss.

5. The place can I discover out the complete critique of the business movement trigger?

A full critique of the class movement lawsuit may very well be discovered behind the article.

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